Frequently Asked Questions

Shopping Information

You bet. Most of our shirts are printed fresh after you place your order. This means we can offer a wider range of designs, sizes and colours without mountains of stock gathering dust.

How do I choose the right size?

Check the size guide on the product page before ordering. Our shirts are unisex, so we recommend comparing the measurements against a shirt you already own. Because they’re printed to order, we generally can’t exchange shirts simply because you picked the wrong size.

How much does shipping cost?

Standard shipping within Australia is $9.95 for 1–2 items or $14.95 for 3 or more items. Spend over $150 and we’ll cover the postage. Not bad, eh?

How long will my order take to arrive?

Because most products are printed to order, please allow time for production before dispatch. Delivery times vary depending on your location and Australia Post or courier services. We’ll keep you informed of your order’s progress.

Can I change or cancel my order?

Made a mistake? Get in touch as quickly as possible. If your order hasn’t entered production, we’ll do our best to accommodate changes or cancellations. Once printing has started, changes generally aren’t possible.

Payment Information

What payment methods do you accept?

We accept major credit and debit cards through Stripe, Afterpay for eligible purchases, and direct bank transfer. Available payment options will be displayed at checkout.

Can I pay using Afterpay?

Absolutely! If Afterpay is available for your purchase, you can select it at checkout and spread the cost over four instalments, subject to Afterpay’s approval and terms. Look good now, pay later.

How does direct bank transfer work?

Select Direct Bank Transfer at checkout and you’ll receive our banking details with your order instructions. Include your order number as the payment reference. Your order will be processed once payment has been received and confirmed.

Is my payment information secure?

Yes. Online card payments are securely processed through Stripe, a trusted global payment provider. Lynch Wisbey does not receive or store your full credit card details.

Can I use a discount or promotional code?

Of course! If you’ve scored a valid promotional code, enter it in the coupon field at checkout and apply it before paying. Just remember that some promotions have expiry dates or specific conditions.

Order Returns

What is your return policy?

Most of our merchandise is printed to order, so we generally don’t accept change-of-mind returns. However, if your item is faulty, damaged, incorrect or doesn’t meet Australian Consumer Law guarantees, we’ll make it right.

Can I exchange a shirt if I ordered the wrong size?

Unfortunately, we generally can’t offer size exchanges on correctly supplied, made-to-order shirts. Double-check the size guide before purchasing. If we’ve sent the wrong size or the product doesn’t meet consumer guarantees, that’s a different story.

What if my order arrives damaged or incorrect?

That’s not on! Email contact@lynchwisbey.com.au with your order number, a description of the issue and photos where possible. We’ll investigate and arrange the appropriate remedy in accordance with Australian Consumer Law.

How do I return an item?

Contact us at contact@lynchwisbey.com.au before sending anything back. Include your order number and details of the problem. We’ll assess your request and provide return instructions where required.

Who pays for return shipping?

If your product fails to meet Australian Consumer Law guarantees, we’ll cover reasonable return postage costs where required by law. For any discretionary returns or exchanges we agree to, shipping arrangements will be discussed beforehand.